PRIVACY POLICY
A LEGAL DISCLAIMER
Effective Date: April, 23, 2025
Last Updated: April 23, 2025
At Sparks Generators, your privacy matters to us. This Privacy Policy explains how we collect, use, and protect the personal information you provide when using our services or visiting our website. By engaging with us, you agree to the practices outlined below.
Information We Collect
We may collect the following types of personal information:
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Contact Information: Name, phone number, email address, and physical address.
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Service Information: Details about your property, generator system, service history, and job-related communications.
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Payment Details: When processing invoices or payments (Note: We do not store credit card information directly—payments are handled via secure third-party processors).
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Website Usage Data: If you visit our website, we may collect non-personal data such as IP address, browser type, and pages visited for analytics purposes.
How We Use Your Information
We use the information we collect to:
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Schedule and deliver services effectively
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Respond to inquiries and provide customer support
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Issue invoices and process payments
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Send important updates, such as appointment reminders or service notifications
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Improve our website and customer experience
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Comply with legal obligations
Information Sharing
We do not sell, rent, or trade your personal information. We may share your data only when necessary:
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With third-party service providers who assist in billing, communications, or generator support (under strict confidentiality agreements)
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To comply with legal or regulatory requirements
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With your consent, for specific purposes (e.g., warranty registration)
Data Security
We take appropriate security measures to protect your information from unauthorized access, alteration, or disclosure. These measures include secure data storage, limited internal access, and use of trusted third-party vendors for payment processing and data handling.
Your Rights
You have the right to:
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Request access to the personal information we hold about you
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Correct any inaccurate or outdated information
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Ask us to delete your information, unless required by law to retain it
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Opt out of non-essential communications at any time
To exercise these rights, contact us at the information listed below.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. Updates will be posted on our website with the revised effective date.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact:
Sparks Generators
4 Buman Court Barrie ON L4N0L3
705-333-9869
abrown@sparksec.ca